In 2019, Ouh La La wanted to grow their business and offer their luxury products through an online store. Firstly, SIPL worked closely with Ouh La La on creating an online brand identity and how the business represented itself visually to its customers focusing on luxury and friendliness through their branding.
Once Ouh La La’s brand identity was established, we worked on building their website from scratch. Our brief was to create a clean and professional website that was easy for customers to navigate. Selling lingerie, swimwear, nightwear and activewear is extremely complex as there are a huge range of sizes and styles to consider. Ouh La La wanted their customers at the front and centre of everything they did, so the availability of products, sizes and colours was critical. SIPL provided creative stock management solutions to deliver customer the maximum choice. SIPL also worked on creating a simple and easy check out experience, giving customers the choice of many payment options including Paypal, Klarna, Amazon and Apple Pay. Trustpilot was then set up and added to the website, enabling customers to read past reviews which then helps them to trust the company and shop with confidence. We also provide our marketing services to Ouh La La such as strategy, PPC & SEO, social media and email campaigns.
Ongoing SIPL management
Ouh La La has been successfully trading and growing for the past 3 years, selling their beautiful lingerie to over 75 countries worldwide. We continue to work closely with Ouh La La as their website continually evolves. This includes ongoing website dev, improvements to customer experience, stocking new brands and marketing management.
What we did
- Built and established a new brand
- Website build
- Ongoing design work
- Stock management of over 75,000 SKUs
- Stock efficiencies
- New product management
- All marketing activity and strategy
- Reporting and forecasting
- Trustpilot implementation and management
- Payment gateways management
- Customer service management
- Social media
- Email campaigns